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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
Developing self Managed Teams through Service Design Methods: Intensive Long-term Assisted Living facility Nurses` Experiences of the impact of self managed Teams on Workers`Satisfaction
(2021)
Abstract
The thesis focused on evaluating and co-developing the concept of self-management in teams of healthcare professionals and investigating its implications on workers satisfaction. The aim was to gather the employee`s ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
(2020)
The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ...
Using Service Design Methods as a Tool to Facilitate Foreign Graduates Transition and Integration into the Finnish Labour Market. Subtitle:Case study of the employment of graduates of the degree programme in Leadership and Service Design
(2021)
The aim of this thesis was to investigate using services design tools and methods, how foreign graduates from Finnish universities can be integrated into the Finnish labour market. The focal group for this research was ...
Co-developing the Immigrant Integration Services of the Järvenpää’s Immigration Office Verso
(2019)
The Master´s Thesis focused on evaluating and co-developing the immigrant integration and employment enhancing services of Järvenpää´s Immigration Office Verso in cooperation with the customers and employees of the Verso ...
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
(2020)
The Master’s Thesis focused on service designing co-working possibilities and internal communication in virtual expert teams in the case organization. The aim of the thesis was to provide first iteration of virtual customer ...
Creating a Business Model for a Startup Company Using Service Design Tools and Methods - Self-service Garage
(2020)
The aim of this thesis was to conduct a design research and as an outcome of that research a business model prototype. The prototype was handed over to the commissioners together with a value proposition, personas, service ...
How to Increase Well-being for Asylum Seeking Adolescents in Helsinki Through a Summer Camp Experience
(2019)
The aim of the research is both practical and theoretical. The practical purpose is to utilize the commissioner’s camp resources and design a summer camp prototype where refugee adolescents can participate and bond with ...
Funeral Service Development for Needs in the Near Future: Utilizing Design Thinking and a Future-oriented Approach in the Development of Finnish Funeral-related Services and Business
(2019)
In this thesis I studied how design thinking and a future-oriented approach can be applied when developing Finnish funeral services to meet the requirements of a changing business environment and customer expectations for ...