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Navigating in the Youth Service Ecosystem - Using a service design approach to improve services and customer experience in the City of Turku’s youth services
(2021)
The master’s thesis was a research and development project conducted for the Central Administration of the City of Turku. The work was strongly related to ongoing local government pilots on employment and Smart and Wise ...
Mobile Applications and their influence on SMEs: Evaluation of Business and Service Design Opportunities by The Example of TOMASchool Company
(2022)
The purpose of this thesis was to find out, how mobile applications as an example of the digitalization megatrend might help SMEs in further growth, development, recovery from the COVID-19 pandemic, and improvement of ...
Improving The Services of a Nonprofit Children's Organisation Using Service Design Methods
(2022)
The thesis aimed to research how service design could be implemented in a nonprofit organisation's activities, and what changes could be made to the services and the organisation so that it will survive and thrive in the ...
A Service Perspective on Resourceful Children – Service Design as a Catalyst for Innovation in a Research and Development Project in Early Childhood Education and Care and Child Protection
(2022)
Resourceful Children (Resursstarka barn) was a research and development project at Novia UAS. Within the Resourceful Children project, a method and set of materials for improving social and emotional skills in children ...