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A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
(2021)
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)
The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ...
Designing A Cross Platform Mobile Wallet Service for Bangladesh- A Service Design Approach in A Developing Country
(2022)
The purpose of this Master’s thesis is to design a mobile wallet service for Bangladesh. Bangladesh is a developing country with more than 168 million people, and available mobile wallet services have higher cost of usage. ...
Developing Legal Services Through Service Design: A Study of Five Cases
(2023)
The purpose of this thesis was to develop a method to first model and visualize a service process and then develop the chosen service with co-design methods. The study cases, where the developed method was tested, are five ...
Strategic Thinking at Sea: implementing a Service Design Thinking Approach onboard Aurora Botnia to Increase Customer Satisfaction and Upselling
(2024)
This Master’s thesis was a service design research project commissioned by the ferry company Wasaline. The aim of the project was to design a method to increase upselling as well as the overall customer satisfaction onboard ...