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Development of a Process for Organizational Strategy and Structure as Part of a Change Process
(2021)
The thesis is a case study, where a development project was conducted for a middle-sized organization. The research was about the organization’s structure of development and strategy content as part of a process of change. ...
Developing self Managed Teams through Service Design Methods: Intensive Long-term Assisted Living facility Nurses` Experiences of the impact of self managed Teams on Workers`Satisfaction
(2021)
Abstract
The thesis focused on evaluating and co-developing the concept of self-management in teams of healthcare professionals and investigating its implications on workers satisfaction. The aim was to gather the employee`s ...
Service Designing Tools for Leadership
(2019)
This thesis studies service designing leadership tools and it is commissioned by a bookkeeping and real estate management company. The theoretical framework for the thesis contains leading change and leading service design ...
Building an Organization Supporting Diversity - Case study JE Henkilöstöpalvelut Oy
(2021)
This study was conducted to investigate the field of cultural diversity at the workplace and company approach towards it. By introducing a theoretical framework, the company clarified the starting point for designing the ...
The Strategic Use of Design Thinking Supporting Leadership in Promoting Work Well-being in the Shipbuilding Industry
(2023)
Design thinking and service design offer a holistic, cross-disciplinary and innovative approach to leadership and organizational development. The potential of design thinking is not yet exploited in organizations. The ...
Strategic Thinking at Sea: implementing a Service Design Thinking Approach onboard Aurora Botnia to Increase Customer Satisfaction and Upselling
(2024)
This Master’s thesis was a service design research project commissioned by the ferry company Wasaline. The aim of the project was to design a method to increase upselling as well as the overall customer satisfaction onboard ...