Haku
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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
Vem är sjukskötare idag? En marknadsföringskampanj för sjukskötaryrket och -utbildningen med stöd av tjänstedesign
(2020)
Sjukskötaren hör till den största yrkesgruppen inom hälso- och sjukvården som vårdar och tar hand om människor med olika sjukdomar i olika åldrar, livssituationer och miljöer. Sjukskötarens viktiga roll i samhället och ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
(2020)
The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ...
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
(2020)
The Master’s Thesis focused on service designing co-working possibilities and internal communication in virtual expert teams in the case organization. The aim of the thesis was to provide first iteration of virtual customer ...
Designade tjänster är framtiden
(HSS media, 2020)
B2B content marketing – How to design and co-create a podcast series
(2020)
The thesis studies content marketing and more specifically audio content marketing in the form of podcasts. The main focus is in the content design phase of content creation, even though elements of content distribution ...
Creating a Business Model for a Startup Company Using Service Design Tools and Methods - Self-service Garage
(2020)
The aim of this thesis was to conduct a design research and as an outcome of that research a business model prototype. The prototype was handed over to the commissioners together with a value proposition, personas, service ...
Ensamhet: "Att inte ha någon att dela tankar och känslor med." : Utarbetande av en checklista med syfte att planera och kommunicera verksamhet med målet att nå personer som upplever ensamhet
(2020)
Detta arbete ingår i examensarbetsprojektet ”Var ses vi?” som är ett samarbetsprojekt mellan Johannes församling i Helsingfors och Yrkeshögskolan Novia. Syftet med examensarbetet är att öka kunskapen om ensamhet som fenomen, ...
Sustainable Development in Times of Changing Demand : A Case Study for Visit Naantali
(2020)
The aim of this thesis was to investigate changes in demand and attitudes caused by the global climate crisis and an ongoing trend of sustainability, both from a consumer- and company perspective. Since the importance of ...