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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
Developing self Managed Teams through Service Design Methods: Intensive Long-term Assisted Living facility Nurses` Experiences of the impact of self managed Teams on Workers`Satisfaction
(2021)
Abstract
The thesis focused on evaluating and co-developing the concept of self-management in teams of healthcare professionals and investigating its implications on workers satisfaction. The aim was to gather the employee`s ...
Talent Management: Improvement of the Employee Selection and Retention Process through Service Design: Development of The Employee Journey Map to impact employee retention
(2020)
The objective of this study was to examine selection and retention process in an organization to improve employee retention. The first choice was banking industry of Finland and the aim was to understand Finnish banking ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
(2020)
The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ...
Using Service Design Methods as a Tool to Facilitate Foreign Graduates Transition and Integration into the Finnish Labour Market. Subtitle:Case study of the employment of graduates of the degree programme in Leadership and Service Design
(2021)
The aim of this thesis was to investigate using services design tools and methods, how foreign graduates from Finnish universities can be integrated into the Finnish labour market. The focal group for this research was ...
Co-developing the Immigrant Integration Services of the Järvenpää’s Immigration Office Verso
(2019)
The Master´s Thesis focused on evaluating and co-developing the immigrant integration and employment enhancing services of Järvenpää´s Immigration Office Verso in cooperation with the customers and employees of the Verso ...
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
(2020)
The Master’s Thesis focused on service designing co-working possibilities and internal communication in virtual expert teams in the case organization. The aim of the thesis was to provide first iteration of virtual customer ...
Service Design Methods in the Development of Small-Sized Enterprises : CASE STUDY Daa Henkilövuokraus Oy
(Yrkeshögskolan Novia, 2018)
This study tried to provide entrepreneurial thinking to develop small-sized businesses especially the immigrant-owned enterprises in Finland. The main objectives of this thesis were to motivate and support those entrepreneurs ...
Engaging New Association Members : for Turun Laulelman Ystävät ry
(Yrkeshögskolan Novia, 2018)
The aim of this thesis is to design and test a concept suggestion for engaging adult music hobbyists as members for music association Turun Laulelman Ystävät ry. The mission of Turun Laulelman Ystävät ry is to support the ...