Conflict prevention and management in nursing
Zhalimbetova, Zhanna (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019101620010
https://urn.fi/URN:NBN:fi:amk-2019101620010
Tiivistelmä
Background. Many nurses may experience contentious moments with a colleague that can
escalate into conflicts in the workplace with various consequences. The outcome of
conflicts depends on the strategy of conflict management. For proper conflict resolution,
nurses need to know the causes of organizational conflicts because the consequences can
negatively affect the health and emotional background of nurses, and even the entire
team.
Objective: Find out if there are conflicts among Kazakh nurses who work in a hospital
environment and find the causes of conflicts described by nurses to prevent conflicts in the
future.
Methods. The qualitative study was conducted using semi-structured individual interviews
with 27 nurses and 2 senior nurses.
Results. The findings showed the presence of conflicts among Kazakh nurses. Respondents
described these conflicts in the workplace. Intrapersonal, interpersonal, intragroup, and
intergroup conflicts were revealed. Almost all participants tried to resolve the conflict
without assistance, through cooperation. Avoidance as a conflict management style was
used mainly by young nurses with little experience.
Conclusion. These findings will help Kazakhstan's nursing administration to prevent the
negative consequences of conflicts. The relationships of colleagues in the workplace are
based on interpersonal relationships, so it is not surprising that interpersonal conflicts
were more common. An important component when communicating with colleagues is
respect for each other, rapport, despite the fact that it is a nurse without qualifications or
a nurse manager.
escalate into conflicts in the workplace with various consequences. The outcome of
conflicts depends on the strategy of conflict management. For proper conflict resolution,
nurses need to know the causes of organizational conflicts because the consequences can
negatively affect the health and emotional background of nurses, and even the entire
team.
Objective: Find out if there are conflicts among Kazakh nurses who work in a hospital
environment and find the causes of conflicts described by nurses to prevent conflicts in the
future.
Methods. The qualitative study was conducted using semi-structured individual interviews
with 27 nurses and 2 senior nurses.
Results. The findings showed the presence of conflicts among Kazakh nurses. Respondents
described these conflicts in the workplace. Intrapersonal, interpersonal, intragroup, and
intergroup conflicts were revealed. Almost all participants tried to resolve the conflict
without assistance, through cooperation. Avoidance as a conflict management style was
used mainly by young nurses with little experience.
Conclusion. These findings will help Kazakhstan's nursing administration to prevent the
negative consequences of conflicts. The relationships of colleagues in the workplace are
based on interpersonal relationships, so it is not surprising that interpersonal conflicts
were more common. An important component when communicating with colleagues is
respect for each other, rapport, despite the fact that it is a nurse without qualifications or
a nurse manager.