"customer experience" - Selaus asiasanan mukaan LAB-ammattikorkeakoulu
Viitteet 21-31 / 31
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Perspectives on the Value of Design in a Large-scale Finnish Service Development Organization
(2024)Numerous studies and reports have been published on the positive impact of design on business operations over the past fifteen years. Still, the discussions within the industry emphasize the need for designers to justify ... -
Roles of AI in Digital Transformation of Tourism Business
(2024)The advent of the digital age has exponentially amplified the scope and impact of Artificial Intelligence (AI) in various sectors, including tourism. This thesis aims to comprehensively investigate and elaborate on the ... -
Service design for small equine business : case Pirholan talli
(2021)The purpose of this study is to create a service design for company that aims to expand its business by implementing an investment for new facilities. The objective of this case study is to develop a functional service ... -
T-shaped model as a tool for personal development – Case software industry company’s Customer Service Function
(2020)The fourth industrial revolution is changing the way’s businesses operate and customer experience is more and more central in the organization’s success. An integral part influencing the experience is the skills and knowhow ... -
The Development of Customer Experience of Food Delivery Service in Finland : Case Company Wolt Enterprises Oy
(2020)The concept of platform-based services has become more relevant in developed and developing markets alike and Finland is no exception. This thesis seeks to uncover the effects of customer experience strategies on the ... -
The impact of eudaimonic communication strategies in creating transformative tourism experiences
(2024)Effective communication is crucial in creating transformative travel experiences. Tourism organisations can inspire their audience to embark on a journey of personal growth and discovery by engaging them with meaningful ... -
The Impact of Marketing Automation on Enhancing Personalized Messaging Strategies
(2023)In a groundbreaking exploration, the thesis delves into the profound impact of marketing automation on personalized messaging strategies for B2C companies in Europe, focusing on Finland. The research aims to uncover the ... -
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ... -
The overall impact of enhancing customer service engagement on customer experience : case: online food delivery companies in Finland
(2023)This thesis research on how to improve the overall customer experience in the online food delivery companies in Finland. The aim is to study the impact of the customer service enhancement through new and improve customer ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
UX GUIDE - Getting to grips with user experience terminology
The Publication Series of LAB University of Applied Sciences, part 55 (LAB-ammattikorkeakoulu, 2023)Each field has its own terminology, tools and working methods that, at first glance, may appear confusing. Experts often make use of professional terms that can easily be confused with one another due to, for example, the ... -
Why does business in Viet Nam need to embrace social media to understand e-consumer behaviours?
(2022)With the significant increase in social media speed, business is now aware of applying social media in developing business, especially in supporting the understanding of e-consumer behaviours. E-consumer behaviours are ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad








