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CUBO : kokonaisvaltaisesti toimiva mikroasunto
(2021)Opinnäytetyön päämääränä oli luoda visuaalisesti ja funktionaalisesti kokonaisvaltaisesti toimiva mikroasuntoratkaisu, joka olisi helposti toistettavissa. Mikroasumisen mahdollistamien hyötyjen maksimoinnin ja haittojen ... -
Cultural differences between Finland and Japan in communication style
(2021)The main objective of this thesis was to study the communication styles and cultural differences between Finland and Japan in intercultural business communication. The need for intercultural communication skills arises ... -
Cultural diversity among the personnel as a competitive advantage and a strategic choice to combat the shortage of expertise : international recruitment practices shared by the companies from the Lahti Region
(2022)This Master’s thesis explores the current state of cultural diversity in Finnish companies, especially focusing on the companies based in the Lahti Region, the competitive advantages it creates, and how diversity can be ... -
Curlingliiton yhteistyöstrategia
(2020)Tämän opinnäytetyön tarkoituksena oli selvittää yritysten sponsorointihalukkuuteen liittyviä tekijöitä, joiden pohjalta rakennettiin Suomen Curlingliitolle sponsorointistrategia. Tavoitteena tällä opinnäytetyöllä on toimia ... -
Current state and development of customer experience in the delivery process of electricity connection : case company Lappeenrannan Energia Oy
(2021)Companies of all sectors and industries have started to pay more attention to customer experience in their operations and strategic choices. Several studies identify good customer experience to increase the number of ... -
Current status and solutions to develop e-logistics in Vietnam
(2023)In this modern era, e-logistics is a crucial key to e-commerce. The aims of this study are (1) Summarizing theoretical and practical bases of e-logistics services; (2) As-sessing the current situation of Vietnam’s e-commerce ... -
Customer at the center of a live sport event : case: Motonet GP Lahti 2022
(2022)The thesis examined how to increase customer experience in a live sport event and how to attract new customer groups to participate focusing especially for people aged 16 to 34. The theoretical part of the study approached ... -
Customer relationship management practices implementation for successful business development in a transport industry
(2021)Efficient Customer Relationship Management nowadays is regarded as one of the core drivers for the success of a business and many efforts are put into finding the suitable approaches assisting in handling relationships ... -
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ... -
Customer satisfaction in the Hotel Leikari
(2020)This is a research thesis done in cooperation with a hotel. The thesis was conducted to examine current customer satisfaction in the Hotel Leikari. The purpose of the thesis is to find out information through a customer ... -
Customer satisfaction in UniHome Hotel
(2024)The thesis was reported with the purpose of determining the level of customer satisfaction in UnihomeHotels. It was done to aid in improving the level of customer’s loyalty and attract new customers to the Hotel. The ... -
Customer Satisfaction Loft Family Hotel
(2020)Customer satisfaction plays an important role in the hospitality business. In order to attract new customers and be unique in the market, it is necessary to be aware of what is the level of customer satisfaction the hotel ... -
Customer satisfaction of lunch buffet service in Wingwah Palace
(2021)Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ... -
Customer Satisfaction of the Finnish Mobile Operator DNA
(2023)DNA Plc. is a telecommunication company that has served around Finland since 2000. The company has provided mobile operation and network services and distributed digital devices around these services. Three research findings ... -
Customer Service Today and Tomorrow : a Diary-based Analysis of the Impact of Generative Artificial Intelligence on Customer Service and Service Agents’ Roles
(2023)The purpose of the diary-based thesis was to monitor the impact of ChatGPT-type generative AI on customer service processes and on the evolving role of service agents. This investigation was carried out from three perspectives: ... -
Daily planner : Kuinka suunnitella painettu kalenteri hyvinvoinnin tueksi?
(2020)Opinnäytetyöni on suunnitelmallisuuteen kannustava painettu kalenteri, jossa yhdistyy niin kalenterin, päiväkirjan kuin muistion elementtejä. Tavoitteeni oli luoda visuaalisesti huoliteltu ja helposti lähestyttävä tuote, ... -
Darts-kerhon visuaalisen ilmeen kehittäminen valokuvin : case Chicago Bullseye DC
(2024)Opinnäytetyössä kehitettiin lahtelaisen darts-kerhon, Chicago Bullseye DC:n, visuaalista ilmettä valokuvin. Työn tarkoituksena oli lisätä kerhon tunnettuutta Päijät-Hämeen alueella sekä luoda materiaalia kerhon viestinnän ... -
Dashboard kiinteistövarallisuuden markkinoinnin hallintaan : Goland Group Oy
(2023)Tässä opinnäytetyössä tutkitaan millainen dashboard palvelee parhaiten toimitilamarkkinointiyritys Goland Groupin asiakkaita kiinteistövarallisuuden markkinoinnin seurannassa ja suunnittelussa. Lisäksi työn teoriaosuudessa ... -
Data analytics applied in customer relationship management in field of segmentation, retention in start-ups
(2021)The research aims to figure out the ways data analytics applied in customer relationship management; especially in the field of segmentation and retention in start-ups. Furthermore, the research also focuses on the benefits ...



















