"customer orientation" - Selaus asiasanan mukaan LAB-ammattikorkeakoulu

    • The overall impact of enhancing customer service engagement on customer experience : case: online food delivery companies in Finland 

      Esapa, Kingsley (2023)
      This thesis research on how to improve the overall customer experience in the online food delivery companies in Finland. The aim is to study the impact of the customer service enhancement through new and improve customer ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
    • UX GUIDE - Getting to grips with user experience terminology 

      Heikkilä, Harri; Markkanen, Petteri; Mustaniemi, Tommi; Pakarinen, Katariina; Piironen, Jose; Torkkeli, Lasse; Väisänen, Jaani
      The Publication Series of LAB University of Applied Sciences, part 55 (LAB-ammattikorkeakoulu, 2023)
      Each field has its own terminology, tools and working methods that, at first glance, may appear confusing. Experts often make use of professional terms that can easily be confused with one another due to, for example, the ...