"customer service" - Selaus asiasanan mukaan LAB-ammattikorkeakoulu
Viitteet 1-12 / 12
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Creating a customer loyalty program for the case company
(2020)The aim of this study was to implement a customer loyalty program for the case company. Customers are the main financial asset for any company. The specific features of the service industry play an important role in the ... -
Current state and development of customer experience in the delivery process of electricity connection : case company Lappeenrannan Energia Oy
(2021)Companies of all sectors and industries have started to pay more attention to customer experience in their operations and strategic choices. Several studies identify good customer experience to increase the number of ... -
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ... -
Customer Satisfaction Loft Family Hotel
(2020)Customer satisfaction plays an important role in the hospitality business. In order to attract new customers and be unique in the market, it is necessary to be aware of what is the level of customer satisfaction the hotel ... -
Customer satisfaction of lunch buffet service in Wingwah Palace
(2021)Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ... -
Customer Service Today and Tomorrow : a Diary-based Analysis of the Impact of Generative Artificial Intelligence on Customer Service and Service Agents’ Roles
(2023)The purpose of the diary-based thesis was to monitor the impact of ChatGPT-type generative AI on customer service processes and on the evolving role of service agents. This investigation was carried out from three perspectives: ... -
Factors affecting customer satisfaction: a case study at Biáng! : a Chinese restaurant in Helsinki
(2023)This paper examines the role of customer satisfaction in restaurant settings with a specific application to the case study: Biáng! restaurant. The objectives were set to generate significant factors affecting the satisfaction ... -
T-shaped model as a tool for personal development – Case software industry company’s Customer Service Function
(2020)The fourth industrial revolution is changing the way’s businesses operate and customer experience is more and more central in the organization’s success. An integral part influencing the experience is the skills and knowhow ... -
The hazardous impact of digitalisation on the future of hospitality industry : Matter of dispute
(2020)The objective of the study was to analyse the impact of Digitalisation on the future of Hospitality Industry from its positive and negative points of view. The research focused on covering all the aspects regarding ... -
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ... -
The overall impact of enhancing customer service engagement on customer experience : case: online food delivery companies in Finland
(2023)This thesis research on how to improve the overall customer experience in the online food delivery companies in Finland. The aim is to study the impact of the customer service enhancement through new and improve customer ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad










