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Developing business growth for SMEs through loyalty management collaboration : Case : Company X
Consumer behavior is changing rapidly due to technological developments, increased competition, and access to multiple e-commerce sites. Consumers are demanding more and want especially more personalized and specified ...
Improving a recruitment process through lean mindset
The purpose of this research was to improve a recruitment process through lean mindset resulting to increase the flow efficiency of the process and encourage towards a better service quality. The research aimed to examine ...
E-commerce conversion rate optimization : Based on customer satisfaction and user experience surveys : Case: Company X
The objective of this thesis was to design an e-commerce conversion rate optimization plan by conducting customer satisfaction and user experience surveys. The thesis was commissioned by a skincare online store operating ...