"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
Viitteet 21-35 / 35
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Improving customer journey in company X by localizing assortment through co-creation
(2021)The thesis studied the process of product requesting in Company X and related theory. Theoretical framework studied customer experience, retail assortment and co-creation. Customer experience was looked in the light ... -
Improving customer satisfaction by understanding consumers : case study: developing a handbook for incoming exchange students at LAB University of Applied Sciences
(2021)Following the internationalization trends in the education field globally, Lab University of Applied Sciences has been developing opportunities for incoming exchange students. Nevertheless, this differentiated group of ... -
Improving loyalty programs by understanding the customer satisfaction and loyalty : case company Tiki
(2023)Customer satisfaction is a crucial factor to be considered in the e-commerce industry. Customer satisfaction can directly affect customer loyalty. Companies have published loyalty programs that provide customers with ... -
Increasing Bank Customers’ Loyalty through Innovative Loyalty Programs
(2022)In the thesis, it was figured out how to increase customer loyalty with the help of innovations in the loyalty program. The thesis clearly traces the obsolescence of loyalty programs of several Finnish banks, as well as ... -
Increasing customer value during the customer journey in B2B eCommerce
(2024)The thesis focuses on the value perceived by customers during the customer journey in B2B eCommerce. The purpose of the research was to find out how the value experienced by the customers of the case company can be increased ... -
Investigating customer satisfaction at Asian restaurants in Finland
(2020)The goal of this thesis was to investigating customer satisfaction at Asian restaurants in Finland. The demand for eating in a restaurant is increasing quickly in Finland, thus it brings to good business to many people ... -
Investigating the level of customer satisfaction with online ordering and delivering in the restaurant business : a case study of Wolt Enterprises Oy in Lappeenranta, Finland
(2021)The main objective is to find out customers satisfaction of Wolt Enterprises Oy, Lappeenranta. Wolt is a well known online food delivery platform in Finland. Customer satisfaction is a part of consumer behaviour. Customer ... -
Lie Mi branding and its influence on customer loyalty
(2024)The study delves into the impact of Lie Mi branding on customer loyalty, through the way how the restaurant creates an approach of enhancing branding by emphasizing the factor of customer loyalty at Lie Mi, a renowned ... -
Room attributes improvement in Hotel Salpa
(2021)The aim of the thesis is to define customer satisfaction about the rooms in Hotel Salpa. This study will provide the current satisfaction for certain customers that visited the hotel. As well, the study will propose some ... -
The covid-19 impacts on consumer behavior in restaurant industry
(2022)Because of the pandemic issue, consumer behavior has altered, and almost every business has had to concentrate on improving business performance. The primary goal of this study was to discover how customer behavior in ... -
The evaluation of the customer satisfaction level in the Lalo restaurant and discovering ways of its future improvement
(2020)The thesis is based on researching customer satisfaction in the Lalo restaurant during the à la carte service. The main purpose of writing a thesis is to identify customer satisfaction in the restaurant sector and create ... -
The impacts of the COVID-19 pandemic on Finnish food delivery services
(2021)The COVID-19 pandemic has changed the life of everybody in the world and greatly affect several industries, including food delivery industry. The thesis aims to find the change of people opinion regarding the usage of food ... -
The important role of physical environment to customer satisfaction and customer loyalty in Finland’s fine dining restaurants
(2021)The goal of the thesis is to examine the correlation between the quality of the restaurant's physical environment and customer satisfaction and customer loyalty. These physical environmental components included light, ... -
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ... -
The significance of staff training in providing customer satisfaction in Vietnamese fine dining restaurants
(2021)The primary goal of this study was to investigate the significance of staff training in Vietnamese fine dining restaurants aiming to provide customer satisfaction. Particularly, the author took account into the essence of ...













