- Selaus nimekkeen mukaan Opinnäytetyöt (Avoin kokoelma)
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Crew Resource Management : opetusvideo ensihoitoon
(2022)Opinnäytetyönä tehtiin opetusvideo CRM:stä Etelä-Karjalan sosiaali- ja terveyspiirin (Eksote) ensihoidolle. CRM on toimintamalli, jossa korostuu potilasturvallisuus, kommunikaatio sekä ennakointi. Kyseiset asiat ovat ... -
Crisis management for restaurants during COVID-19 : a study of survival strategies of restaurants in Helsinki.
(2024)Restaurant businesses which are an integral part of the economy in most countries and places also suffered devastating crises during the COVID-19. This thesis aims to highlight the different strategies applied by restaurants ... -
CRM objectives and benefits for small and medium B2B enterprises : case study Green Attachments Oy, Finland
(2020)The thesis was set out to examine the objectives and benefits of customer relationship management in a small B2B enterprise firm The aim of the thesis therefore was to identify the objectives that are pursued and the ... -
CRM-järjestelmä digitaalisen markkinoinnin tarpeiden näkökulmasta
(2021)Asiakassuhteiden ylläpito on yrityksille entistä tärkeämpi tehtävä markkinoiden globalisoituessa ja digitalisoituessa. Nykyaikainen asiakassuhteiden hallinta yhdistää teknologian asiakaskohtaamisiin tavoitteenaan tuottaa ... -
CRM-järjestelmän vaikutus oman työn johtamiseen : case Yritys X
(2022)Kehittämistyön tarkoituksena oli selvittää kotimaisen elintarvikealan yrityksen, Yritys X:n, käytössä olevaan CRM-järjestelmään liittyen, kokivatko sen käyttäjät organisaatiossa järjestelmän vaikuttaneen oman itsensä ... -
CSR-direktiivin vaikutukset suomalaisten työeläkevakuutusyhtiöiden sijoitustoimintaan
(2023)Tutkimuksen lähtökohtana toimi EU:ssa tammikuussa 2023 voimaan tullut CSR-direktiivi (CSRD), joka koskee sen piiriin kuuluvien yritysten velvollisuutta tuottaa jatkossa määrämuotoista raportointia liiketoimintansa ... -
CUBO : kokonaisvaltaisesti toimiva mikroasunto
(2021)Opinnäytetyön päämääränä oli luoda visuaalisesti ja funktionaalisesti kokonaisvaltaisesti toimiva mikroasuntoratkaisu, joka olisi helposti toistettavissa. Mikroasumisen mahdollistamien hyötyjen maksimoinnin ja haittojen ... -
Cultural differences between Finland and Japan in communication style
(2021)The main objective of this thesis was to study the communication styles and cultural differences between Finland and Japan in intercultural business communication. The need for intercultural communication skills arises ... -
Cultural diversity among the personnel as a competitive advantage and a strategic choice to combat the shortage of expertise : international recruitment practices shared by the companies from the Lahti Region
(2022)This Master’s thesis explores the current state of cultural diversity in Finnish companies, especially focusing on the companies based in the Lahti Region, the competitive advantages it creates, and how diversity can be ... -
Curlingliiton yhteistyöstrategia
(2020)Tämän opinnäytetyön tarkoituksena oli selvittää yritysten sponsorointihalukkuuteen liittyviä tekijöitä, joiden pohjalta rakennettiin Suomen Curlingliitolle sponsorointistrategia. Tavoitteena tällä opinnäytetyöllä on toimia ... -
Current state and development of customer experience in the delivery process of electricity connection : case company Lappeenrannan Energia Oy
(2021)Companies of all sectors and industries have started to pay more attention to customer experience in their operations and strategic choices. Several studies identify good customer experience to increase the number of ... -
Current status and solutions to develop e-logistics in Vietnam
(2023)In this modern era, e-logistics is a crucial key to e-commerce. The aims of this study are (1) Summarizing theoretical and practical bases of e-logistics services; (2) As-sessing the current situation of Vietnam’s e-commerce ... -
Customer at the center of a live sport event : case: Motonet GP Lahti 2022
(2022)The thesis examined how to increase customer experience in a live sport event and how to attract new customer groups to participate focusing especially for people aged 16 to 34. The theoretical part of the study approached ... -
Customer relationship management practices implementation for successful business development in a transport industry
(2021)Efficient Customer Relationship Management nowadays is regarded as one of the core drivers for the success of a business and many efforts are put into finding the suitable approaches assisting in handling relationships ... -
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ... -
Customer satisfaction in the Hotel Leikari
(2020)This is a research thesis done in cooperation with a hotel. The thesis was conducted to examine current customer satisfaction in the Hotel Leikari. The purpose of the thesis is to find out information through a customer ... -
Customer satisfaction in UniHome Hotel
(2024)The thesis was reported with the purpose of determining the level of customer satisfaction in UnihomeHotels. It was done to aid in improving the level of customer’s loyalty and attract new customers to the Hotel. The ... -
Customer Satisfaction Loft Family Hotel
(2020)Customer satisfaction plays an important role in the hospitality business. In order to attract new customers and be unique in the market, it is necessary to be aware of what is the level of customer satisfaction the hotel ... -
Customer satisfaction of lunch buffet service in Wingwah Palace
(2021)Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ...



















