KoulutusalaOpinnäytetyöt (Avoin kokoelma)Majoitus- ja ravitsemisala
Viitteet 1-20 / 148
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A guidelines for Vietnamese students to work in Finnish Housekeeping Industry
(2020)Loc Do A guideline for Vietnamese students to work in Finnish Housekeeping Industry, 79 pages, 4 appendices LAB University of Applied Sciences Faculty of Tourism and Hospitality Management, Lappeenranta Degree Programme ... -
Angus Steak & Winen lounaan kehittäminen
(2020)Tämän opinnäytetyön tavoitteena oli tutkia Lappeenrannassa sijaitsevan ravintola Angus Steak & Winen asiakastyytyväisyyttä lounaan osalta. Tutkimuksen tarkoituksena oli tutkia asiakkaiden tyytyväisyyttä lounaan nykytilaan ... -
Approaches to improve the service quality of Yoshinoya Restaurant Vietnam
(2022)The research goal was to evaluate the current condition of service quality at Yoshinoya Vietnam from 2020 to the first eight months of 2022, then offer feasible solutions for the restaurant management department to improve ... -
Artificial intelligence for innovative service design and guest experience : case: Hotels in Germany
(2022)The purpose of the thesis was to find out the critical role of artificial intelligence in service design and guest experience in the hotel industry in Germany. To appeal to the topic and answer the core research ... -
Asiakaspalvelukoulutuksen suunnittelu ja toteutus : Case: Amarillo Lahti
(2020)Opinnäytetyön tavoitteena oli suunnitella ja toteuttaa kaksi asiakaspalvelukoulutusta Amarillo Lahden ravintolatyöntekijöille. Lahden Amarillo kuuluu valtakunnalliseen Suomen Osuuskauppojen omistamaan Amarillo-ravintolaketjuun ... -
Asiakaspalvelun kehittäminen asiakastyytyväisyyskyselyn perusteella Espresso House Akseli -kahvilassa
(2022)Opinnäytetyön tavoitteena oli kehittää Espresso House Akselin asiakaspalvelua hyödyntäen asiakastyytyväisyyskyselystä saatuja tuloksia. Teoriaosassa selvitetään taustatietoa asiakaspalvelusta ja asiakkaan palvelukokemuksesta. ... -
Asiakastyytyväisyyden selvittäminen : Ravintola Lamppu
(2023)Opinnäytetyön tarkoituksena oli tutkia asiakkaiden tyytyväisyyttä Ravintola Lampun toimintaan ja selvittää, millaisia kehittämisideoita asiakkailla on koskien ravintolan toimintaa, asiakaspalvelua, viihtyvyyttä ja ... -
Asiakkaiden odotukset digitalisaatiosta majoitusalalla
(2023)Opinnäytetyön tarkoituksena oli selvittää majoitusalan asiakkaiden odotuksia digitalisaatiosta. Samalla pyrittiin tuottamaan hyötyä alan yritykselle ja tuomaan hyvin perusteltua, oikeaan tietoon perustuvaa lisätietoa ... -
Building a strategy for hospitality management student association, LaGeR ry
(2024)This thesis provides a thorough understanding of the strategic plan for LaGeR ry, Lappeenrannan Generalistiset Restonomiopiskelijat. The thesis focuses on developing a three-year strategy to guide LaGeR ry’s future activities ... -
Building a successful and recognizable brand for GastroBar Saimaa
(2021)We live in a world where brands have become an integral part of life; for a business to be successful, it must be easily identifiable. Customers get a clear first impression from branding, and they have a good idea of what ... -
Business plan for a retreat model in Da Lat : a retreat site in the central highlands of Vietnam
(2023)The study was generated to identify the key factors for developing a business plan for a retreat model in Da Lat and operating it successfully in the future. The project also examined the hospitality industry in Vietnam ... -
Business plan for a Vietnamese-style coffee in shop in Helsinki
(2022)This thesis's objective was to investigate a business plan's crucial components and apply this information in creating a business plan for a Vietnamese-style coffee shop in Helsinki. A strong business plan is an essential ... -
Business plan of a canteen in Russia : a canteen for TehMet18 factory
(2021)Research was conducted to determine the contents of a good business plan for a canteen in Russia, as well as to discover the marketing tools available to a canteen, with the end goal being creation of a business plan for ... -
Business plan of a guesthouse in Provence : a guesthouse on the south of France
(2022)Research was conducted to determine the necessary components for creating a business plan for a guest house in Provence, its successful operation and introduction to the market. The study also examines the aspect of business ... -
Business plan: Mon Nam : Vietnamese restaurant in Hämeenkyrö, Finland
(2020)The objectives of the report were to emphasize the importance of a business plan and its main features to companies. The theoretical framework was conducted from academic publishments, whereas its principal focus was ... -
Case : yksilöllisten palveluiden kehittäminen senioriasiakkaille
(2021)Opinnäytetyön tarkoituksena oli selvittää, millaisia lisäpalveluita senioriasiakkaat toivoisivat toimeksiantajayritykseen. Opinnäytetyössä tarkasteltiin senioreja matkailijoina, heidän matkailutottumuksiaan sekä ... -
Conceptualizing and designing coffee-based drinks : Case study : Makea Coffee
(2020)The goal of this thesis was to conceptualize and design coffee-based drinks based on Makea Coffee’s customers, their tastes, predilections and desire. The objective of the project was to create products for the company, ... -
Consumer behaviour towards different types of food take-out methods in Finland during the COVID-19 pandemic : case: Thai Vegan Kitchen
(2021)The COVID-19 pandemic and social distancing are profoundly disrupting the restaurant industry in Finland and consumer behaviour in buying food. Besides that, food take-out services are the solution to solve the difficulty. ... -
Corporate Social Responsibility in Restaurant Industry
(2020)The objectives of the study were to promote sustainability, encourage people to act proactively toward global issues and raise people awareness of social and environmental responsibility. The study was compiled by two ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ...
