"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Approaches to improve the service quality of Yoshinoya Restaurant Vietnam
(2022)The research goal was to evaluate the current condition of service quality at Yoshinoya Vietnam from 2020 to the first eight months of 2022, then offer feasible solutions for the restaurant management department to improve ... -
Business plan of a customization studio in Saint-Petersburg, Russia
(2020)Strategic business planning is one of the most vital aspects for every organisation as far as it guides the whole team on which area to focus and what kind of decisions to make in order to achieve the desired goals and ... -
Creating a customer loyalty program for the case company
(2020)The aim of this study was to implement a customer loyalty program for the case company. Customers are the main financial asset for any company. The specific features of the service industry play an important role in the ... -
Customer satisfaction as a tool for service development : Case: Fish & Fun Holiday Village
(2020)The objective of the study was to measure customer satisfaction level in case company Fish & Fun Holiday Village. The research covers topic of developing customer satisfaction in a case company by implementing theoretical ... -
Customer satisfaction at Newton Park Hotel & Resort Ltd
(2024)Within the burgeoning tourism industry in developing countries, hotel businesses represent a primary revenue source, prompting a surge in establishments seeking to capitalize on this lucrative market. Recognizing the pivotal ... -
Customer satisfaction in the Hotel Leikari
(2020)This is a research thesis done in cooperation with a hotel. The thesis was conducted to examine current customer satisfaction in the Hotel Leikari. The purpose of the thesis is to find out information through a customer ... -
Customer satisfaction in UniHome Hotel
(2024)The thesis was reported with the purpose of determining the level of customer satisfaction in UnihomeHotels. It was done to aid in improving the level of customer’s loyalty and attract new customers to the Hotel. The ... -
Customer Satisfaction Loft Family Hotel
(2020)Customer satisfaction plays an important role in the hospitality business. In order to attract new customers and be unique in the market, it is necessary to be aware of what is the level of customer satisfaction the hotel ... -
Customer satisfaction of lunch buffet service in Wingwah Palace
(2021)Competitiveness and Covid19 have been great impact on restaurants recently. To survive in this background, customer satisfaction has become one of the most decisive keys for any restaurant. Thus, the goal of the research ... -
Customer Satisfaction of the Finnish Mobile Operator DNA
(2023)DNA Plc. is a telecommunication company that has served around Finland since 2000. The company has provided mobile operation and network services and distributed digital devices around these services. Three research findings ... -
Customer Service Today and Tomorrow : a Diary-based Analysis of the Impact of Generative Artificial Intelligence on Customer Service and Service Agents’ Roles
(2023)The purpose of the diary-based thesis was to monitor the impact of ChatGPT-type generative AI on customer service processes and on the evolving role of service agents. This investigation was carried out from three perspectives: ... -
E-commerce and order fulfillment operations towards customer satisfaction in the Vietnamese market
(2020)The major purpose of the study was to review the situations of inventory management and last-mile delivery in the Vietnamese market. In brief, in the study, several views from e-commerce in the Vietnamese market were majorly ... -
E-commerce conversion rate optimization : Based on customer satisfaction and user experience surveys : Case: Company X
(2020)The objective of this thesis was to design an e-commerce conversion rate optimization plan by conducting customer satisfaction and user experience surveys. The thesis was commissioned by a skincare online store operating ... -
Exploring last-mile delivery opportunities and challenges in the e-commerce market Vietnam
(2023)Embark on a journey into the dynamic context of Vietnam’s e-commerce market, exploring a landscape transformed by technological integration and shifts in consumer behavior. The research began by unveiling the resilience ... -
Factors affecting customer satisfaction: a case study at Biáng! : a Chinese restaurant in Helsinki
(2023)This paper examines the role of customer satisfaction in restaurant settings with a specific application to the case study: Biáng! restaurant. The objectives were set to generate significant factors affecting the satisfaction ... -
Factors influencing Vietnamese university student customers satisfaction with the quality of online food delivery services (OFDs) in Ho Chi Minh City.
(2023)The market for online food delivery services in Vietnam is experiencing a growing level of activity. The advancement of technology and global fluctuations offer potential for this market to progress and expand further. The ... -
How to utilize the measuring of customer satisfaction in Värväämö
(2020)The present paper is an action research report attempting to evaluate the actions our case company Värväämö has taken to improve their customer satisfaction using a questionnaire handed out to their customers. The report ... -
Impact of digital marketing on consumers buying behaviors and satisfaction
(2023)The trends of traditional marketing are evolving with the growing boom of technology. Digital marketing practices are becoming familiar to brands and businesses that are aiming to promote their products by applying digital ... -
Improvement ideas for products and service in Indiana Curry restaurant
(2020)The purpose of the thesis was to define the current customer satisfaction level in Indiana Curry restaurant in order to improve the level of satisfaction and quality of service and products in the future. The author used ... -
Improving customer experience for international students at a rental company
(2022)Companies have shifted into more customer-oriented thinking and customer experience is being applied more into business models. Due to the increasing numbers of international students moving to Lahti, it is important for ...



















