"customer work" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Customer Service Today and Tomorrow : a Diary-based Analysis of the Impact of Generative Artificial Intelligence on Customer Service and Service Agents’ Roles
(2023)The purpose of the diary-based thesis was to monitor the impact of ChatGPT-type generative AI on customer service processes and on the evolving role of service agents. This investigation was carried out from three perspectives: ... -
Developing Feedback Culture as Part of Client Work: Case Creative Agency X
(2020)The purpose of feedback is development and learning - at every level; organizational, team or individual. Feedback impacts also motivation, creativity and engagement. Feedback culture is related to organizational culture ...

