Co-creating digital government service: an activity theory perspective
Helander, Nina; Jussila, Jari; Bal, Anik; Sillanpää, Virpi; Annamaija, Paunu; Ammirato, Salvatore; Felicetti, Alberto (2020)
avautuu julkiseksi: 13.01.2021
University of Hawai'i at Manoa
Julkaisun pysyvä osoite on
Helander N., Jussila J., Bal A., Sillanpää V., Annamaija P., Ammirato S., Felicetti A., (2020). Co-creating digital government service: an activity theory perspective. , Proceedings of the 53rd Hawaii International Conference on System Sciences., University of Hawai'i at Manoa.
The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.