Critical Success Factors for ERP Adoption Process

Abstract

Since Vietnam officially joined WTO in 2007, many organizations have been increasing their needs in restructuring their operations and seeking for a total business solution as a significant strategic tool of competition. Enterprise Resource Planning (ERP) system is designed to meet this need; however, there have been many failed attempts at implementing an ERP system. The aim of this research is to examine what critical success factors impact on the ERP adoption process.

The thesis chose Vietnam Dairy Products Joint Stock Company (Vinamilk), a leading company in manufacturing dairy products in Vietnam, as the case company. Data was collected from different sources such as interviews, the project’s documentations, the company’s reports and small-scale survey.

The results indicate the critical success factors for the ERP adoption of Vinamilk. Therefore, this study is beneficial to other Vietnamese companies’ managers who plan to invest in ERP projects. Besides, this paper can be beneficial to those managers who failed to manage the ERP adoption process. Next, the findings are good reference for novice consultants who need in-depth knowledge of ERP. Finally, this thesis is helpful to those who are interested in ERP adoption in Vietnam.