| dc.description.abstract | In the industrial companies, the outsourcing of maintenance, repair and overhaul resources
are increasing, while the companies are focusing on their core functions. The purpose of
this research was to find a long-term profitable international business concept for this
discovered business opportunity. The focus of the study was in hourly based resources,
not, e.g. fixed price total outsourcing services or investment projects. For the success of
the study, two objectives were selected. Firstly, in what way the service should function to
add value to the international customer. Secondly, what is included in the business solution
proposal between parties to benefit all participants in the transaction.
The research was executed as action research, where the commissioning company was
actively present. The conceptual basis was approached via the customer perspective
because the business concept created needed to be long-term beneficial also for the
customer. The primary data collection included three sources; secondary data from the
commissioning company, a questionnaire for maintenance experts and theme interviews
for selected five professionals, mainly the current customers of the commissioning
company. These data were analysed individually with qualitative methods, steered with the
research question and limitations of the research. Consequently, the analysed data were
integrated into a single business concept proposal constructed from the customer point of
view.
The key findings were combined with a single business concept proposal for the research
question. This result was a tangible concept, which can be tested and utilised in the Nordic
industrial market areas. Surprisingly, the supplier role should be a tactical partnership and
closer to strategical than operational, where the status would be a key supplier to the
customer. Therefore, the concept requires a frame agreement to achieve its purpose.
Besides, the findings indicated that a web-based tool for offering external MRO resources
is a wanted solution for current needs. The created business concept was evaluated to
apply to the commissioning company and others working in a similar field of business. | - |
