Improvement of Lean Management Using Key Performance Indicators
Misbakhetdinov, Nikita (2020)
Misbakhetdinov, Nikita
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020110422187
https://urn.fi/URN:NBN:fi:amk-2020110422187
Tiivistelmä
In the modern world of logistics, more and more organizations implement artificial intelligence and new technologies. However, old fashion productions with manual human labor still exist. One example is the packaging area in the warehouse of Logistikas. To show greater results, the company had to consider the possibility to improve lean management and employee performance metrics.
These topics became the main goals of the study. The main objective was to understand how the process works, what issues it had and how the discovered imperfections can be developed. Mixed method approach with a pragmatic worldview was chosen for the research. The collaboration allowed broadening the amount of resources used to search for information for the analysis. The data were collected using qualitative and quantitative methods. The key ideas were gained from the literature review, interviews, survey and participant observation. All the data were carefully analyzed.
As a result, it became clear that existing KPIs did not provide relevant data and the processes of the packaging area had to be reviewed. Consequently, a new technique of measuring employee performance was introduced and an innovative design of the layout was created. These changes could have a positive influence on the increase of productivity in the packaging area. The presented results and solutions became a starting point for development of the packaging area. Logistikas could then consider how the gained information could be used and what kind of improvements should be made. Not only the warehouse facility in Säynätsälo could benefit from changes, but the whole logistics supply chain between the end customers and the suppliers of spare parts. Implementation of new metrics, reformation of the existing process and development of skilled personnel could become a milestone for long-term continuous improvement.
These topics became the main goals of the study. The main objective was to understand how the process works, what issues it had and how the discovered imperfections can be developed. Mixed method approach with a pragmatic worldview was chosen for the research. The collaboration allowed broadening the amount of resources used to search for information for the analysis. The data were collected using qualitative and quantitative methods. The key ideas were gained from the literature review, interviews, survey and participant observation. All the data were carefully analyzed.
As a result, it became clear that existing KPIs did not provide relevant data and the processes of the packaging area had to be reviewed. Consequently, a new technique of measuring employee performance was introduced and an innovative design of the layout was created. These changes could have a positive influence on the increase of productivity in the packaging area. The presented results and solutions became a starting point for development of the packaging area. Logistikas could then consider how the gained information could be used and what kind of improvements should be made. Not only the warehouse facility in Säynätsälo could benefit from changes, but the whole logistics supply chain between the end customers and the suppliers of spare parts. Implementation of new metrics, reformation of the existing process and development of skilled personnel could become a milestone for long-term continuous improvement.