"Benchhiba, Simo Mohamed" - Selaus tekijän mukaan Yrkeshögskolan Arcada
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Customer Satisfaction with Virtual Assistance in a Hospitality Context
Benchhiba, Simo Mohamed (2020)AI solutions are gaining ground in the service sector, chatbots promise is to alleviate service delivery costs, and to make customer experience more convenient. Monitoring hospitality chatbots' performance through satisfaction ...
