"customer experience" - Selaus asiasanan mukaan Yrkeshögskolan Arcada
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A Study of Customer Retention
(2019)Tässä opinnäytetyössä tutkitaan asiakaspysyvyyttä esimerkkiyrityksen kautta. Opinnäytetyön tavoitteena on määrittää pääasialliset syyt, jotka johtavat asiakaspoistumaan. Opinnäytetyön tutkimusosuus on toteutettu laadullisena ... -
A Usability Evaluation of Airline Websites in Northern Europe : a Comparative Study of Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group
(2024)This comparative study evaluates the usability of four Northern European airline websites; Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group, using Jakob Nielsen’s heuristic evaluation and ... -
Building engagement with Nokia customers by achieving customer satisfaction
(2020)This thesis work investigates the factors contributing to satisfaction and dissatisfaction of Nokia’s private wireless network solution currently. And understand how Nokia can build engagement with their customers in the ... -
Customer experience of health training online compared to face-to-face coaching
(2023)This thesis investigates users’ preferences, satisfaction, and the comparative advantages of JJ Physio & Performance’s application based training versus traditional face to face training. Utilizing qualitative research ... -
Customer Satisfaction : Case Saimala Club
(2024)The research conducted at Saimala Club Hotel, a lakeside resort in a pristine natural setting, delves into understanding customer satisfaction regarding the hotel's services and products. Employing a quantitative methodology, ... -
Customer Satisfaction of TZL Suites : a Case Study of Service Quality and Guest Experience in the Hospitality Industry
(2024)In the competitive hospitality industry, achieving customer satisfaction is crucial for sustaining business success and securing a competitive advantage. This thesis is about TZL Suites, a boutique hotel in Istanbul’s ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Exploring the Experience of Using the Food Delivery Robots in Helsinki, Finland : a focus group method among Arcada students
(2024)Since April 2022, the launch of Finland's first grocery delivery robot, in collaboration with S-kaupat (S-Market), represented a pivotal advancement. Despite two years of operation, there has been limited research on the ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
How can Financial Service Providers improve the KYC onboarding experience? : challenges and technological solutions
(2022)This qualitative research explores the current and critical business problem of Financial Service Providers; How to improve customer experience (CX) during the Know Your Customer, KYC, onboarding process, considering both ...





