"customers" - Selaus asiasanan mukaan Yrkeshögskolan Arcada
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Customer Adoption of Online Peer-to-Peer Remittance Solutions in Finland
(2021)This thesis is a qualitative study to investigate the possible drivers and barriers to adopting the emerging FinTech online Peer-to-Peer remittance solutions among customers in Finland. The main research question in this ... -
Customer Satisfaction : Case Saimala Club
(2024)The research conducted at Saimala Club Hotel, a lakeside resort in a pristine natural setting, delves into understanding customer satisfaction regarding the hotel's services and products. Employing a quantitative methodology, ... -
Customer Satisfaction of TZL Suites : a Case Study of Service Quality and Guest Experience in the Hospitality Industry
(2024)In the competitive hospitality industry, achieving customer satisfaction is crucial for sustaining business success and securing a competitive advantage. This thesis is about TZL Suites, a boutique hotel in Istanbul’s ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Impact of sales argumentation on value- added service activation
(2022)The purpose of this MBA thesis is to study the correlation between a Nordic service providers outbound telesales operation, its sales persuasion and the end customer’s take-into-use ratio and behaviour. The aim is to ... -
Improving Customer Service Efficiency Using Generative Artificial Intelligence
(2024)Social media has presented customer relationship management with a challenge while providing companies with a tool to maintain their relationships with customers. Effort and time in processing customers’ feedback may ... -
Neuroscience as a Tool to Increase Customer Loyalty
(2020)This thesis aimed to explain and observe how neuroscience could be used in order to improve customer loyalty. To answer the research questions, the research focused on observing customers, employees and the customer loyalty ... -
Optimizing the location of a fulfilment center: a case study
(2023)E-commerce is a rapidly growing industry, and the customers’ expectations of fast deliveries put pressure on companies' delivery services. The lead times of the case company’s deliveries to their key markets are longer ...





