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Towards Better Customer Experience: Models for Automatic Detection of Potential Misuse or Mistakes in Customer Care Process
(Yrkeshögskolan Arcada, 2018)
In this study we explore AI methods and models for intelligent customer support solutions that could help automatically supervise the support case handling process and detect potential mistakes or misuse in case handling ...
Deep Learning Models for Cross-Lingual Short-Text Matching
(Yrkeshögskolan Arcada, 2018)
Short-text matching is a fundamental task in many important NLP applications such as question answering, machine translation and conversational assistants. The CIKM2018 AnalytiCup takes on the challenge of language adaptation ...
Mullistaako lohkoketjuteknologia median?
(Yrkeshögskolan Arcada, 2018)
Kirjoituksessa kuvataan ja analysoidaan mediasektorille sijoittuvien lohkoketjusovellusten ja -alustojen ominaisuuksia, käyttömahdollisuuksia ja tulevaisuuden haasteita. Kirjoituksessa pohditaan lohkoketjuteknologiaan ...
Digital Brand Management: A Company and Consumer Perspective
(Yrkeshögskolan Arcada, 2018)
The branding of a business is increasingly done through digital channels, mainly social media. In this paper, Digital Brand Management is explored from a company and consumer perspective and analyzed based on five case ...
Global Health Challenges : Issues in preparing students for developing skills and competencies in global health - a middle range future perspective
(Yrkeshögskolan Arcada, 2018)
Health care professionals are increasingly faced with challenges that require an understanding of global health trends, practices and threats. The PubMed search was limited to articles published in the Lancet journal between ...
Developing eLearning in Higher Education: A Critical Review
(Yrkeshögskolan Arcada, 2018)
Educators are facing challenges as they strive to keep up with the technological developments related to their profession while cutting costs and attempting to meet the needs of diverse student groups. At Arcada, we believe ...