Haku
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Deep Learning Models for Cross-Lingual Short-Text Matching
(Yrkeshögskolan Arcada, 2018)
Short-text matching is a fundamental task in many important NLP applications such as question answering, machine translation and conversational assistants. The CIKM2018 AnalytiCup takes on the challenge of language adaptation ...
Towards Better Customer Experience: Models for Automatic Detection of Potential Misuse or Mistakes in Customer Care Process
(Yrkeshögskolan Arcada, 2018)
In this study we explore AI methods and models for intelligent customer support solutions that could help automatically supervise the support case handling process and detect potential mistakes or misuse in case handling ...