Haku
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Bankkonceptets framtid - En fokusgruppundersökning bland unga konsumenter
(Arcada - Nylands svenska yrkeshögskola, 2010)
Huvudsyftet med arbetet är att utreda unga vuxnas, i ålders segmentet 21-30 åringars tankar om bankkontorets framtid. Med undersökningen vill man få fram om det undersökta segmentet saknar produkter, tjänster eller samarbeten ...
Excellent quality in customer service
(Yrkeshögskolan Arcada, 2017)
The purpose of the study was to find out how excellent quality in customer service is measured and implemented in Aktia Bank Plc:s Contact Center. The aim was to analyze the quality of customer service by using the EFQM ...
Digital Brand Management: A Company and Consumer Perspective
(Yrkeshögskolan Arcada, 2018)
The branding of a business is increasingly done through digital channels, mainly social media. In this paper, Digital Brand Management is explored from a company and consumer perspective and analyzed based on five case ...