"Gisler, Karin" - Selaus tekijän mukaan Haaga-Helia ammattikorkeakoulu

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    • Applying Kaizen Theory In Front Office Process Development 

      Gisler, Karin (Haaga-Helia ammattikorkeakoulu, 2015)
      This thesis is an action research that implements Kaizen Improvement Theory in a hotel front office. Kaizen is Japanese for continuous improvement and it focuses on improving processes with small changes and without the ...