"Ivanova, Alexandra" - Selaus tekijän mukaan Haaga-Helia ammattikorkeakoulu
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Improving process of customer feedback collection at Hurghada Marriott Beach Resort
Ivanova, Alexandra (Haaga-Helia ammattikorkeakoulu, 2016)The main purpose of this thesis is to analyze current methods of collecting customer feedback and its value for the hotel, in purpose of proposing an improvement plan. This thesis is commissioned by a 5 star hotel Hurghada ...