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The relation between handling complaints and the employee engagement of front office staff
(2022)
Complaints are no stranger in the hotel industry. In case of a service failure or when expectations are not met guests can either complain in person or leave a negative review. However, even though there has been much ...
The relation between handling complaints and the employee engagement of front office staff
(2022)
Complaints are no stranger in the hotel industry. In case of a service failure or when expectations are not met guests can either complain in person or leave a negative review. However, even though there has been much ...