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Second City Travelling
(2020)
The consumption of tourism as a leisure activity has increased dramatically in the past 70 years. As a consequence, both the tourism industry and tourist destinations suffer from environmental impact issues of over-tourism. ...
Employees satisfaction should always be higher than customers satisfaction : Case Radisson Blu Plaza
(2020)
The purpose of this bachelor’s theses is to research and analyze the employees work satisfaction and how it effects to the customers satisfaction in Radisson Blu Plaza. The aim to further develop and improve the employee ...
Event Organizer’s Risk Management Guidelines for Annual General Meetings
(2019)
An event organizer carries a duty to manage, monitor and plan the event so, that the visitors and the staff are not exposed to any safety risks, that might cause them harm. Safety is a condition of being safe from hurt, ...
Storytelling and its effects on tourist experience
(2019)
This research explores the effects storytelling has on tourists experience and ways it can be utilized to enrich and enhance such experience. Existing literature about storytelling, tourist experience, place identity and ...
Orientation plan for breakfast employees - Hilton Helsinki Airport Hotel
(2021)
This is a product-based research which focuses on the orientation plan for new employees in Breakfast at Hilton Helsinki Airport hotel. This research is done as requested from the Food and Beverage manager of Hilton Helsinki ...
The Employee Experience of Cabin Crew During Covid-19
(2021)
The Covid-19 pandemic has had a devastating effect on aviation. Thousands of aircraft have been grounded, leaving flight crew without work. Cabin crew all over the world have suffered the consequences, with some having had ...
A View to European Sustainable Food Tourism - Best Practices
(2021)
The commissioner for this thesis is Hungry for Finland project, which develops Finnish food tourism and aims to make it a valuable part of the country’s tourism offering. The aim of this research is to characterize the ...
Hospitality and tourism students’ perspective and experience with international immersion
(2021)
This Bachelor’s thesis studies the effects immersive international sojourn has on students
who are in the hospitality and tourism field. The thesis was commissioned by the international services of Haaga-Helia in Haaga ...
Developing digital cultural services for foreign elderly in Finland
(2023)
This thesis explores the opportunities and challenges of non-Finnish speaking elderly in Finland when they approach digital cultural services. This thesis is going to add a new perspective to HomeOpera project conducted ...