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Viitteet 1-10 / 129
Implementing competency-based approach to cabin crew safety training – renewing door test and evaluation for new entrant training course
(2020)
Kompetenssiperusteinen koulutusmenetelmä ja kompetenssien arviointi on yleistynyt monilla aloilla viime vuosina. Näin myös lentoliikenne alalla, jossa myös matkustamomiehistön koulutuksissa pyritään tulevaisuudessa arvioimaan ...
Airline Group Reservation: predicting and minimizing cancellations
(2020)
Airline group reservation is a reservation type that can hold 10 or more passenger seats in one single reservation with one or multiple flight segments. However, besides group materialization, an airline also receives many ...
Validation and Assessments in Vocational Hospitality Training
(2020)
The research presented in the thesis is about assessments and validation issues in voca-tional training in hospitality. The objective of this master’s thesis is to investigate and ana-lyse possible and existing challenging ...
Chatbotin käyttömahdollisuudet matkanjärjestäjän asiakaspalvelussa tulevaisuudessa
(2020)
Chatbotien ennustetaan olevan yksi tulevaisuuden kärkiteknologioista. Tämän konstruktiivisen opinnäytetyön päätavoitteena oli kehittää tulevaisuuden chatbot-konsepti, jota voi hyödyntää matkanjärjestäjän asiakaspalvelussa ...
Course plan for Basics of Passenger Services
(2020)
Prior to the outbreak of Covid-19, the airline industry was growing at a high pace, and the industry has been struggling to find enough talented and motivated long-term employees to work in the field. It is likely that the ...
Ruokamatkailukilpailut 2015, 2017 ja 2019 Suomen ruokamatkailun kehittäjinä
(2020)
Valtakunnallinen ruokamatkailukilpailu on järjestetty kolme kertaa, vuosina 2015, 2017 ja 2019. Ruokamatkailukilpailun tavoitteena on kannustaa matkailualan toimijoita yhteistyössä kehittämään elämyksellisiä, paikallisuuteen ...
Employer brand experience development in a crisis situation
(2021)
COVID-19 has been timewise one of the longest crises in service industry’s history and it has dramatically decreased service companies’ business operations. Companies are facing difficult decisions of how they can secure ...
Designing Educative Passenger Journey by Utilizing Queueing and Waiting Times
(2019)
Airports are the locations where complicated networks of various queuing systems are tangled, and thus there are always queues irrespective to the length of waiting time. The recent research about queueing theory has been ...
Developing Kuusijärvi nature-based experience area - the stakeholders’ perspective
(2020)
According to the Vantaa city strategy issued for the years 2018-2021, Vantaa is planned to be developed as an international airport city that is attractive to inhabitants, as well as businesses and visitors. In addition, ...
Online review management: tools and practices from Bal-tic perspective
(2019)
In recent decades, the Internet has revolutionized the hospitality industry: online reviews became one of the most major factors in purchase decision making process. The rapid growth of online sales channels, review ...