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Tunnista tekaistut ravintola-arviot
(Restamark Oy, 2021)
Tekaistut ravintola-arviot ovat yksi digiajan mukanaan tuomista negatiivisista ilmiöistä. Ravintoloitsijan näkökulmasta korostuu tilanteen hallinta.
Robotti asiakaspalvelijana
(Restamark oy, 2020)
Koronavirusepidemia on innostanut matkailu- ja ravintola-alan toimijat kokeilemaan erilaisia teknologiaratkaisuja palveluiden tuottamiseen ja tarjoamiseen.
Covid-19 and Instagram: Digital Service Innovation in Top Restaurants
(Springer, 2021)
Governments across the world have imposed strict rules on social distancing to curb the spread of Covid-19. In particular, restaurants have been impacted by government-mandated lockdowns. This study adopts a mixed methods ...
Spicing up hospitality service encounters: the case of Pepper™
(Emerald, 2021)
Purpose
This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: ...
Current best practices of digital sociality in cultural events
(Haaga-Helia ammattikorkeakoulu, 2021)
As part of Haaga-Helia’s HomeOpera – Digital Social Cultural Experiences -project, Elina Moreira Kares and Aarni Tuomi explored the notion of digital sociality in various cultural events over the last two years through ...
Deepfake consumer reviews in tourism: Preliminary findings
(Elsevier, 2021)
Highlights
• Deepfake text is increasingly difficult to distinguish from human-authored text.
• Computer-generated consumer reviews will have a high impact for tourism management.
• Deepfake reviews resemble other ...
Intelligent Automation in Hospitality: Exploring the Relative Automatability of Frontline Food Service Tasks
(Emerald Publishing, 2021)
Purpose
Automation poses to change how service work is organized. However, there is a lack of understanding of how automation influences specific sectors, including specific hospitality jobs. Addressing this gap, this ...
Factors influencing users' adoption and use of conversational agents: A systematic review
(Wiley Subscription Services, Inc., 2021)
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...
Drivers of organizational adoption of automation
(Pergamon., 2021)
Highlights
• Organizational adoption of automation is made possible by technological progress
• Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.
• Customer characteristics ...