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Engaging leadership training – fostering social interaction skills through e-learning and blended solutions
(Tartu Ülikooli Kirjastus, 2019)
The Engaging Learning Environment (ELE) model was introduced into a company’s work-place to support the learning and well-being of the employees. The participants were 107 middle managers: E-learning group (n= 42) and a ...
Spicing up hospitality service encounters: the case of Pepper™
(Emerald, 2021)
Purpose
This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: ...
How tourists perceive, create and encode the memorable tourism experience
(Research Centre for Tourism, Sustainability and Well-being, 2021)
The focus of the study was to understand and clarify the role of the senses, emotions, and memories (SEMs) on the memorable tourism experience (MTE). The main objective of the research was to map the relation between the ...
Tourism experiences, memorability and behavioural intentions: a study of tourists in Sardinia, Italy
(Emerald, 2019)
This study examines how the co-creation of a tourism experience, the level of satisfaction that the experience generates and the different dimensions that make it memorable (hedonism, novelty, local culture, refreshment, ...
Digital cultural tourism: older adults’ acceptance and use of digital cultural tourism services
(Routledge, Taylor & Francis, 2023)
PLEASE NOTE! This in an electronic self-archived version of the original article. This reprint may differ from the original in pagination and typographic detail.
Physiological and psychological constraints, e.g. increased ...
Toward a Better Understanding of Memorable Souvenir Shopping Experiences
(Taylor & Francis Group LLC, 2022)
This study investigates the influence of objective authenticity, substantive staging of servicescapes, experience co-creation, involvement and shopping satisfaction on the memorability of souvenir shopping experiences. The ...
Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction
(Emerald, 2019)
This study examines the relationships among the dimensions of consumption values (functional, social and emotional), co-creation, information overload, satisfaction and continuance intention derived from the use of the ...
How Students’ Information Sensitivity, Privacy Trade-Offs, and Stages of Customer Journey Affect Consent to Utilize Personal Data
(Informing Science Institute, 2023)
This study aimed to increase our understanding of how the stages of the customer purchase journey, privacy trade-offs, and information sensitivity of different business service sectors affect consumers’ privacy concerns.
The ...
Sources of negative memorable experiences: Finnish Airbnb guest perspectives
(Emerald, 2022)
This study aims to bridge the gaps in the extant literature on memorable tourism experiences (MTEs) and Airbnb by exploring the sources of negative memorable Airbnb experiences among Finnish guests.
This study used a ...
Uncertain Facial Expression Recognition via Multi-Task Assisted Correction
(Institute of Electrical and Electronics Engineers, 2023)
Deep models for facial expression recognition achieve high performance by training on large-scale labeled data. However, publicly available datasets contain uncertain facial expressions caused by ambiguous annotations or ...