Uusimmat viitteet

  • An insight into the experiences of Lapland’s seasonal workers 

    Malvinen, Miranna (Haaga-Helia ammattikorkeakoulu, 2018)
    The purpose of this study is to gain understanding of Lapland’s seasonal employees. The study has three goals. First is to define the key characteristics of seasonal employment. The second research question is to find ...
  • Increasing Profitability with Ancillary Sales in Hertz Finland 

    Tham, Susanna (Haaga-Helia ammattikorkeakoulu, 2018)
    In 2012 Hertz Finland launched a new ancillary sales programme called the Wheel. The Wheel consists of 6 steps sales model, which is taught for the staff in Service Based Sales (SBS) training. The Wheel 6 step model ...
  • German full-service Restaurants: Do they satisfy customers' expectations? 

    Knöfler, Manuela (Haaga-Helia ammattikorkeakoulu, 2018)
    Standardising service processes is a lot more challenging than standardising a product. The more knowledge a company possess on their products and services, combined with the actual market situation and the knowledge of ...
  • Personnel manual for Helkama Rent Oy 

    Laitio, Anna (Haaga-Helia ammattikorkeakoulu, 2017)
    The purpose of this project type thesis is to collate a practical employee manual for the em-ployees of the commissioning company Helkama Rent Oy. The business of the company is car rental and it is a subsidiary of Helkama ...
  • Creating a Wine Hand Book and Wine Training Programme for Hard Rock Café Helsinki 

    Vasilev, Nikita; Ross, Christopher (Haaga-Helia ammattikorkeakoulu, 2017)
    This product oriented thesis was commissioned by Hard Rock Café Helsinki. The aim was to develop a system to improve confidence for front of house staff when dealing with wine. The result was a wine training and tasting ...
  • South Vietnamese cuisine: a new potential in Finnish's culinary map 

    Nguyen Thuy Thao, Nguyen (Haaga-Helia ammattikorkeakoulu, 2017)
    This is a research-based thesis with the purpose of seeking for a potential future of a South Vietnamese kitchen in Finland, especially in the capital area where most young generations migrate. To reach this goal, this ...
  • Handbook for Small-Budget Experiential Marketing Campaigns 

    Junttila, Aino (Haaga-Helia ammattikorkeakoulu, 2017)
    This paper is a product type thesis, with the product being an experiential marketing hand-book intended for small businesses with limited resources and knowhow. Experiential mar-keting is a fairly new concept with the ...
  • Why do Aurinkomatkat customers visit the service office and how do they feel about the online services? 

    Hartikainen, Iia (Haaga-Helia ammattikorkeakoulu, 2017)
    The purpose of this thesis is to research Tour Operator Aurinkomatkat Oy service office clientele. In this thesis there are two main research questions or topics. The first objective is to discover why Aurinkomatkat customers ...
  • Travelers’ awareness and attitude towards environmentally sustainable tourism in Helsinki 

    Dang, Ba (Haaga-Helia ammattikorkeakoulu, 2017)
    As much as we appreciate how big role has tourism played in our global economy, tourism is one of the industries considered to have affected the environment significantly due to its fast-growing characteristic. It’s high ...
  • Cumulus Resort Airport Congress Center hotel online review analysis 

    Kalliomäki, Saku (Haaga-Helia ammattikorkeakoulu, 2017)
    The aim of the thesis is to find easily implemented solutions to better the online reviews of Cumulus Resort Airport Congress Center. Guest reviews are a valuable marketing tool for online reputation for hotels. Online ...
  • Internal communication development at Hotel Kämp 

    Streltcova, Mariia (Haaga-Helia ammattikorkeakoulu, 2017)
    The objective of this research-oriented thesis is to generate a thorough analysis of existing employee communication between departments at Hotel Kämp; methods used for unobstructed internal communication flow and potential ...
  • Plan for facilitating a transformative event in asylum seeker context 

    Vikman, Taru (Haaga-Helia ammattikorkeakoulu, 2017)
    The author of this thesis was faced with some of the challenges of asylum seekers while volunteering with free-time activities in the reception centre of Punavuori in Helsinki. Already from these experiences arose the basic ...
  • Digital Marketing Strategy with the Help of Web Analytics : Case study: Best Western Plus Hotel Haaga 

    Potapova, Mariia (Haaga-Helia ammattikorkeakoulu, 2017)
    This is a research-based thesis that was made for Best Western Plus Hotel Haaga, located in Helsinki. The hotel is on the market for quite a long time, but their digital marketing might need some improvement. The goal of ...
  • The importance and the needs of exercise amenities during hotel stay 

    Hietarinta, Anu (Haaga-Helia ammattikorkeakoulu, 2017)
    This thesis aims to find out what are the exercise needs and wishes of hotel guests; what exercise amenities are desired, are guests willing to pay or travel to them and do the amenities affect guests’ hotel-choice. The ...
  • Customer expectations and current offers from food trucks in Helsinki 

    Nguyen, An (Haaga-Helia ammattikorkeakoulu, 2017)
    The aim of this thesis is to determine whether there is a gap between what customers expect and what the food trucks in Helsinki offers in term of diversity of products, price, time and location of service. Do the current ...

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