Challenges of tour operators : case: Dar-es-Salaam, Tanzania
Nkonoki, Symon (2012)
Nkonoki, Symon
HAAGA-HELIA ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012110714992
https://urn.fi/URN:NBN:fi:amk-2012110714992
Tiivistelmä
This research is commissioned by Development research organization (DROrg). This is a non-governmental organization based in Dar-es-Salaam, Tanzania which is dealing with conducting various scientific researches with an emphasis on promoting economic development in the country. The aim of this research is to study the challenges of tour operators and suggesting the appropriate measures to eradicate such challenges.
Quantitative research method is the method which is applied in this thesis in the course of data analysis. The primary data was collected through the questionnaires distributed to the tour operating companies. The secondary data which was used to formulate the theoretical framework was gathered from the literatures related to tourism intermediaries and the internet sources as well.
The results show that most of the challenges are originating from the external facilitators of the tourism but they have negative impacts in the internal business operations of tour operators. There are some obstacles towards the delivering of the services by the tour operators to the customers resulting from the improper functioning of other supporting factors such as poor infrastructure, safety etc.
Thus, appropriate measures should be taken from the public and private sectors in joining forces to
tackle the challenges.
Quantitative research method is the method which is applied in this thesis in the course of data analysis. The primary data was collected through the questionnaires distributed to the tour operating companies. The secondary data which was used to formulate the theoretical framework was gathered from the literatures related to tourism intermediaries and the internet sources as well.
The results show that most of the challenges are originating from the external facilitators of the tourism but they have negative impacts in the internal business operations of tour operators. There are some obstacles towards the delivering of the services by the tour operators to the customers resulting from the improper functioning of other supporting factors such as poor infrastructure, safety etc.
Thus, appropriate measures should be taken from the public and private sectors in joining forces to
tackle the challenges.