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Means of Reactivating Idle Customers : Case Study of E-Ville.com Distribution Oy
(2021)
Customer loyalty is crucial to every successful organization. Consumers have more choices than ever before and there is a lot of competition. Therefore, having loyal customers is beneficial to any and every organization. ...
Implementation of a Customer Service System
(2022)
This thesis was commissioned by Normet Oy. Normet is a growing company in the mining and tunneling busi-ness. As part of Normet’s fast-growing, several tools needed to be upgraded to fit the growing demands. This thesis ...
The effect of CRM tools on service delivery:a case study of IBEDC
(2023)
The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus-
tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship
management ...
Improving E-commerce Efficiency with Artificial Intelligence: Enhancement of Customer Experience
(2024)
This study aimed to investigate the application of advanced digital tools in E-commerce, aiming to assess their influence on several business processes including marketing, supply chain, asset, manufacturing, and human ...