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Implementation of a Customer Service System
(2022)
This thesis was commissioned by Normet Oy. Normet is a growing company in the mining and tunneling busi-ness. As part of Normet’s fast-growing, several tools needed to be upgraded to fit the growing demands. This thesis ...
The effect of CRM tools on service delivery:a case study of IBEDC
(2023)
The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus-
tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship
management ...