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Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)
The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis ...
Customer satisfaction of Rauman Lukko in 2022-2023
(2023)
The objective of this thesis was to analyze the yearly customer satisfaction survey for Rauman Lukko Oy and find out how happy their customers are. The questions for the survey were provided by Lukko, and were mostly the ...