"customer experience" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)

Viitteet 1-6 / 6

    • B2B Customer Journey Optimization: A Service Design Approach 

      Ezeldin, Nayera (2023)
      The purpose of this thesis is to explore and analyze the role of service design in improving customer experience in the energy industry, with a specific focus on Company X's product development process. The purpose of the ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Customer Service and Customer Satisfaction At CheapSleep Hostels Helsinki 

      Nguyen, Gia Hy (2022)
      This thesis was commissioned by CheapSleep Hostels Helsinki which is located in Helsinki. The purpose of the thesis is to measure the customer satisfaction level with service provided by CheapSleep hostel and suggest several ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Digital Transformation in Real Estate Agency: Customer Experience & Satisfaction 

      Kosarchuk, Maksim (2025)
      As digital technology continues to evolve, the real estate sector, which has historically depended on personal interaction and physical presence, is currently undergoing significant changes. This thesis explores the digital ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Integrating digital platforms to accelerate service development : a strategic case study of IGo Travel 

      Phan, Bao Yen (2025)
      Rapid digitalization of the global market made it imperative for service firms to strategically integrate digital platforms. The objective was to enhance service delivery and customer experience. The thesis studied the ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Managing Customer Experience in e-Commerce 

      Annamari, Törmänen (2022)
      The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Measuring Customer Satisfaction Based on Fruit and Vegetable Key Factors 

      Light, Siiri (2023)
      The aim was to investigate how the fruit and vegetable department affects customer expe-rience and satisfaction. This thesis will help any store to think about ways to increase the overall attractiveness and customer ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad