"customer orientation" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)

Viitteet 1-2 / 2

    • B2B Customer Journey Optimization: A Service Design Approach 

      Ezeldin, Nayera (2023)
      The purpose of this thesis is to explore and analyze the role of service design in improving customer experience in the energy industry, with a specific focus on Company X's product development process. The purpose of the ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad

    • Managing Customer Experience in e-Commerce 

      Annamari, Törmänen (2022)
      The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad