"customer experience" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)
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Applying Data Analysis to Improve Company Workflows and Drive Operational Excellence
(2023)Digitalisation and cloud computing have accelerated opportunities to create products and services over the past years. Inspired by the professional experience on customer experience creation in design organisations has ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer experience in a multichannel environment : Case Schwarzkopf Professional Finland
(2021)The rapid development of information and communication technology is causing significant changes in both, traditional marketing practices and customer behavior. Nowadays customers interact with organizations through a ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Service Satisfaction Survey of e-Commerce Sites in Finland
(2015)Customer service satisfaction is something which has not been researched enough from an e-commerce perspective. Because increasing number of people are purchasing online, it is very important to ensure the customer service ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Developing Customer Engagement: case OTAVA laboratory
(2021)During the millennium, the world has experienced remarkable technological development, innovations and consequently, a revolution. Innovations and digitalisation spreading to various industries has caused an explosion in ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Development Suggestions for Improving Customer Experience in the Case Company
(2016)Today, competitive advantage cannot be gained through improving the products or lowering the prices. Advantage over the competitors must be searched from new sources, for example by focusing on customer experience. In ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Enhancing Customer Satisfaction
(2023)This thesis determines customer satisfaction at More Tea Oulu, a bubble tea shop, aiming to evaluate how satisfied customers are and identify potential enhancements. The research, employing a quantitative approach, involved ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving Customer Experience in a work machine manufacturing company
(2023)The importance of customer experience is increasing in the business world. This thesis focuses on the customer experience that is provided by the commissioner company who is a Finnish manufacturer of work machines. The ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Service Design as a Marketing Tool in Business Development Strategy at Feeniks Visual Oy
(2023)The purpose of this bachelor’s thesis is to study the phenomena of service design and its exploitation as a marketing tool in business development strategy. The research aims to answer the key research questions and two ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad