"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Käyttörajattu kokoelma)
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Analyse und Handlungsempfehlung für die Einführung eines Customer Relationship Management Tools für die Südwest Presse Online-Dienste GmbH
(2013)Diese Bachelorarbeit wurde für die Südwest Presse Online-Dienste GmbH (SWO) verfasst, die den Online Bereich der Tageszeitung SÜDWEST PRESSE umfasst. Customer Relationship Management (CRM) gewinnt aufgrund der wirtschaftlichen ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer experience in a multichannel environment : Case Schwarzkopf Professional Finland
(2021)The rapid development of information and communication technology is causing significant changes in both, traditional marketing practices and customer behavior. Nowadays customers interact with organizations through a ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Satisfaction Development Research : Comparison of the Customer Feedback Success Factors of Sixt Finland and Sixt Sweden
(2015)This research focused in comparing the received customer feedback of the worldwide operating Sixt Rent a Car in the franchise countries Finland and Sweden. Objective of the thesis was to find out the differences in the ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Satisfaction through Product Lifecycle Management Process
(2012)Business life has become more customer-orientated, and competition is harder in global markets. This means that products must get faster to the market, and collection of customer and market information must be effective ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Customer Service Satisfaction Survey of e-Commerce Sites in Finland
(2015)Customer service satisfaction is something which has not been researched enough from an e-commerce perspective. Because increasing number of people are purchasing online, it is very important to ensure the customer service ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Developing Customer Satisfaction
(2022)This thesis was commissioned by Sportello FIT.The objective of this thesis is to find the satisfaction levels of Sportello FIT customers. Theoretical part of the thesis can be divided into four sections. First being ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Development Suggestions for Improving Customer Experience in the Case Company
(2016)Today, competitive advantage cannot be gained through improving the products or lowering the prices. Advantage over the competitors must be searched from new sources, for example by focusing on customer experience. In ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Enhancing Customer Satisfaction
(2023)This thesis determines customer satisfaction at More Tea Oulu, a bubble tea shop, aiming to evaluate how satisfied customers are and identify potential enhancements. The research, employing a quantitative approach, involved ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Explore customers' needs in the process of developing high-tech services
(2013)The project Unelma is implemented in the cooporation between Finnish and Swedish Universities aims to create novel high-tech services and working operational concepts. It concentrates on the development of imaging and ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving Customer Experience in a work machine manufacturing company
(2023)The importance of customer experience is increasing in the business world. This thesis focuses on the customer experience that is provided by the commissioner company who is a Finnish manufacturer of work machines. The ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving Sales by Studying Clients’ Procurement Process : Case Haapajärven Ha-Sa Oy
(2020)The goal of this thesis was to improve the commissioning company’s sales process by studying their clients’ purchasing process. This study focused on the commissioning company’s European clients, since Europe is an important ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Increasing Customer Loyalty using Measures in the Post-Purchase-Stage
(2022)This bachelor thesis investigates the potential and impact of post-purchase measures on customer loyalty. The target group of the case brand IGNIUM is used as the target group of the investigation. For this purpose, a ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Process Performance in Customer Services
(2014)The importance of customer services has increased along with the growing use of information technology. The last decades have been time of rapid development and expansion of usage for the healthcare IT systems. For this ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad