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Process Performance in Customer Services
(2014)
The importance of customer services has increased along with the growing use of information technology. The last decades have been time of rapid development and expansion of usage for the healthcare IT systems. For this ...
Customer Service Satisfaction Survey of e-Commerce Sites in Finland
(2015)
Customer service satisfaction is something which has not been researched enough from an e-commerce perspective. Because increasing number of people are purchasing online, it is very important to ensure the customer service ...
Development Suggestions for Improving Customer Experience in the Case Company
(2016)
Today, competitive advantage cannot be gained through improving the products or lowering the prices. Advantage over the competitors must be searched from new sources, for example by focusing on customer experience. In ...
Developing Customer Satisfaction
(2022)
This thesis was commissioned by Sportello FIT.The objective of this thesis is to find the satisfaction levels of Sportello FIT customers.
Theoretical part of the thesis can be divided into four sections. First being ...
Enhancing Customer Satisfaction
(2023)
This thesis determines customer satisfaction at More Tea Oulu, a bubble tea shop, aiming to evaluate how satisfied customers are and identify potential enhancements. The research, employing a quantitative approach, involved ...
Customer Satisfaction Development Research : Comparison of the Customer Feedback Success Factors of Sixt Finland and Sixt Sweden
(2015)
This research focused in comparing the received customer feedback of the worldwide operating Sixt Rent a Car in the franchise countries Finland and Sweden. Objective of the thesis was to find out the differences in the ...
Increasing Customer Loyalty using Measures in the Post-Purchase-Stage
(2022)
This bachelor thesis investigates the potential and impact of post-purchase measures on customer loyalty. The target group of the case brand IGNIUM is used as the target group of the investigation. For this purpose, a ...
Improving Customer Experience in a work machine manufacturing company
(2023)
The importance of customer experience is increasing in the business world. This thesis focuses on the customer experience that is provided by the commissioner company who is a Finnish manufacturer of work machines. The ...
Customer Satisfaction through Product Lifecycle Management Process
(2012)
Business life has become more customer-orientated, and competition is harder in global markets. This means that products must get faster to the market, and collection of customer and market information must be effective ...
Explore customers' needs in the process of developing high-tech services
(2013)
The project Unelma is implemented in the cooporation between Finnish and Swedish Universities aims to create novel high-tech services and working operational concepts. It concentrates on the development of imaging and ...