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Process Performance in Customer Services
(2014)
The importance of customer services has increased along with the growing use of information technology. The last decades have been time of rapid development and expansion of usage for the healthcare IT systems. For this ...
Customer Service Satisfaction Survey of e-Commerce Sites in Finland
(2015)
Customer service satisfaction is something which has not been researched enough from an e-commerce perspective. Because increasing number of people are purchasing online, it is very important to ensure the customer service ...