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Rebuilding IT Services management system support with End-to-end service thinking and sustain service quality
(2014)
he objective of this research was to create a big picture of the IT Service Management Frameworks, Models, Standards and Tools, identify their relations to each other and study which of these the EXFO IT organization should ...
Cloud Computing and Information Security
(2014)
Thesis contains an overview of cloud computing and information security. The main idea is to find out why cloud security is one of the main problems cloud computing. It also gives suggestions on what issues prospective ...
Service management handover project : from SAP consultant’s perspective
(2024)
The goal of this thesis was to discover potential space and requirements in the current service manager role based handover process and to grant improvement ideas on how the handover process in an SAP technology company ...
National Requirements for Hospital Information Systems in Private Healthcare
(2015)
This thesis studies national requirements for hospital information systems in the Finnish private healthcare. The thesis has been carried out done during the years of 2013-2015 and the customer company is Nexamed Ltd. ...
B2B CRM systems on the market: system options for underground laboratories
(2021)
This thesis was done for the project “Empowering Underground Laboratories Network Usage” (EUL). which was an international project that started in April 4/2021 and ended in 12/2021. One of the goals of the project was to ...
Systems Management Server In UAS Network
(2013)
This report mainly addresses the aspect of how two back office components provide services for centralized network management, namely Systems Management Server Release 2 and Systems Configuration Manager. They consolidate ...
Workflow analysis of invoicing process for Mitta Oy
(2011)
Business Processes can be described as a series of activities which utilize the resources of the company for performing certain activities in order to keep the company's business running. Business Process improvement ...
Defining the Needs for Study Data Analysis in Finnish Higher Educational Institutions: Case Peppi Study Management System Users
(2023)
The thesis aimed to find data analysis and reporting needs of study data at Finnish higher education institutions using the Peppi education management system. The thesis was done for Eduix Oy which is a Finnish-owned ...
ERP system modeling and implementation for business management in small or medium enterprises
(2013)
Nowadays, the business activities are not limited by time, space and locations, as the rapid development of information technologies and international business co-operations. The efficiency and high quality business results ...
Business Planning for ICT Support Services
(2016)
This thesis was written in a hope of starting a new service business by the writer himself. He has experience from ICT related work and hopes to turn that skill into money as an entrepreneur in near future. Aim of this ...