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Process Performance in Customer Services
(2014)
The importance of customer services has increased along with the growing use of information technology. The last decades have been time of rapid development and expansion of usage for the healthcare IT systems. For this ...
Rebuilding IT Services management system support with End-to-end service thinking and sustain service quality
(2014)
he objective of this research was to create a big picture of the IT Service Management Frameworks, Models, Standards and Tools, identify their relations to each other and study which of these the EXFO IT organization should ...
Customer Satisfaction through Product Lifecycle Management Process
(2012)
Business life has become more customer-orientated, and competition is harder in global markets. This means that products must get faster to the market, and collection of customer and market information must be effective ...
Team Building and Wellbeing management
(2012)
Human resource management (HRM) is undervalued in Finland, especially among information technology companies in Oulu area and this affects to the team building and the wellbeing of the employees. Management should start ...
Intelligent Work Groups in Production Environment: HR Strategy of a SME Company
(2012)
The thesis was conducted by a SME company. In the summer of 2011 company had a massive strategic work shop in order set its direction for the coming years. In the work shop it was found out that the company does not have ...
Survey of Higher Education Degree Programmes Related to Energy Technology Concerning Year 2010
(2011)
The aim of the thesis was to give support for strategic decision making when the degree programme of energy technology in the Oulu University of Applied Sciences (UAS) is planned.
In this thesis degree programmes related ...
From Sequential Waterfall to Agile Scrum in Software Development
(2011)
This work relates to the project started at Corporation Ltd Oulu’s research and development units during spring 2009. It studied a new software development model and its taking into use. The purpose was to solve the ...
Research practices on product development for Grey Brain Ltd
(2011)
Grey Brain is a limited company, focusing on online audio-based games. The company was established in 2009 in Oulu, Finland. The company is rapidly growing and looking forward to develop their existing product and start ...
Workflow analysis of invoicing process for Mitta Oy
(2011)
Business Processes can be described as a series of activities which utilize the resources of the company for performing certain activities in order to keep the company's business running. Business Process improvement ...
Development Of Workforce Management Application On Wear OS 2023
(2023)
This thesis aims to enhance the usability of existing workforce management software on smartwatches operating on Wear OS. The idea is to design a new application Quinyx Wear OS for Android smartwatches, a more convenient ...