Invoice process in Russia. Case company: Ruukki Rus LLC

Abstract

The goal of this thesis is to describe the invoice processes in Russia based on experience of one specific company, Ruukki Rus LLC. The precise research problem focuses on determining the steps of the current process of sending and receiving invoices in Russia. The commissioning company is Tieto, one of the biggest e-invoicing service providers in Finland, which expects to receive valuable research concerning invoice processes in Russia in order to implement e-invoicing in the future.

The thesis process started in January 2013 and ended in December 2013. To approach the problem, the theoretical background is first presented and followed by the results. The theory includes information about paper and electronic invoices, different invoicing types and processes in general and in Russia in particular.

The qualitative method was used to collect data through observations and interviews. The data was collected in between June and August 2013. At the same time, a work placement was completed in the case company. In total, 15 interviews were conducted inside and outside the case company.

The findings mainly include the types, content and processes of paper invoices at Ruukki Rus LLC, as e-invoicing is still not being implemented there. In addition, the difficulties of implementing e-invoicing by Ruukki Rus LLC and in Russia in general were analysed in this research. The results clearly show the importance of implementing e-invoicing in Russia, as it will allow automating the processes. But before that, it is important to understand all the local documentation and process features, which are almost unique there.