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The customer experience at Helsinki Airport in general and during Covid-19
(2022)
This thesis is a qualitative study and covers the customer experience functions of Helsinki Airport. The research examines the customer experience of the airport in general and during a pandemic. Likewise, what kind of ...
Employee well-being of passenger service agents at Helsinki Airport post the Covid-19 pandemic
(2023)
The well-being of workers in the operational side of aviation industry has been perceived to be declining after the Covid-19 pandemic, which is the reasoning for this study as the researcher is a worker in the industry. ...
De-icing Operations Analysis of CDM Airport, Case Study: Helsinki Airport
(2023)
The aim of this study is to delve into the details and challenges of de-icing operations at Helsinki Airport, drawing on the authors' first-hand experience of working for an airline and as a de-icing and apron supervisor. ...