Haku
Viitteet 1-10 / 11
Competitor analysis in the 3D bioprinting industry
(2022)
The 3D bioprinting industry is a relatively new, yet competitive field. It has many interesting applications for example in healthcare and pharmaceutical industry, and 3D bioprinting may help to solve problems such as ...
Measuring Customer Experience in Event Marketing
(2022)
This thesis is conducted as a commission for Sisters & Company Oy, an event marketing agency, based in Espoo, Finland. Thesis is commissioned to help the company with their customer experience measurement and to help them ...
Customer Study for Timma Ltd.
(2022)
Understanding and responding to customers’ needs is vital for company’s success. Satisfied customers are loyal to the company, consume more products and are more likely to recommend the services to other people.
This ...
Employing Customer Values in a Small Business
(2022)
The thesis emanates from the researcher’s role as an entrepreneur and is rooted in the interest of serving customers better through understanding which values they prioritize when considering purchasing a product or service. ...
Working in Customer Service Recovery
(2022)
This is a diary thesis about working in customer service recovery at an appliance manufacturer.
Diary Thesis - Rainmaker
(2023)
This diary-based thesis is provided to follow the author's development and progress in her time at the job.
The thesis is written between November 2022 and January 2023, it includes an observation period of eight weeks ...
Developing seamless after-order customer service experience
(2023)
Customer service is one the key parts in providing great customer experience. Customer expectations towards service have increased, and customers expect their issues to be solved regardless of time and place. This means ...
DevOps Practices for Improved IT Service Delivery and Customer Satisfaction
(2024)
In the rapid development landscape of information technology (IT), the integration of development and operations (DevOps) practices significantly impacts the enhancement of IT service delivery and the level of customer ...
Boost Hotel Guest Satisfaction: a study case of Hotel X
(2024)
This study investigates the importance of guest satisfaction in the hospitality industry, with a focus on Hotel X in Helsinki. The main goal was to identify critical areas for improvement and implement strategies to enhance ...
Employee and customer satisfaction of the physical environment in the hospitality industry.
(2024)
This research investigated how employees and customers perceive the physical environment of a hotel in Kathmandu, Nepal.
To analyse employee satisfaction, an asynchronized interview and a survey questionnaire were used ...